Shipping Policy

At Maienauld, we are committed to delivering your orders efficiently and securely. This Shipping Policy outlines our standard processing procedures, delivery timelines, and customer responsibilities.

1. Order Processing

All orders are subject to a preparation and verification process before shipment.

Processing Time: Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
Order Confirmation: Once your order has been dispatched, a confirmation email with tracking details will be sent automatically.

2. Shipping Fees

We maintain a simple and transparent pricing structure:

Standard Shipping Fee: A flat rate of $5.99 applies to orders below the free shipping threshold.
Free Shipping: Orders with a subtotal exceeding $45.98 qualify for free standard shipping.

3. Estimated Delivery Time

Delivery time varies depending on the destination:

United States: 7–12 business days
United Kingdom / Europe / Canada: 7–15 business days
Other International Locations: 8–15 business days

Please note that these are estimated delivery times. Delays may occur due to external factors such as carrier operations, customs processing, or weather conditions.

4. Product Handling

Due to the nature of our product lines—including Modern Elegant Necklaces, Modern Floral Geometric designs, and Luxe Geometric Crystal pieces—orders are packaged carefully to help prevent damage during transit.

5. Order Tracking

Once your order has shipped, you can track its progress using the provided tracking number.

Tracking updates may take up to 24–48 hours to appear after dispatch.
Customers may track shipments via the carrier’s official website or the tracking link provided.

6. Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country.

These charges are not included in the order total.
The customer is responsible for any additional fees required for delivery.

7. Lost or Damaged Shipments

While we take precautions to ensure safe delivery, issues may occasionally arise:

Damaged Items: If your order arrives damaged, please contact us within 72 hours of delivery with photos of the item and packaging.
Lost Packages: If a shipment is marked as delivered but cannot be located, customers should contact the carrier directly to initiate an investigation.